Refunds and cancellations

Eligibility

This record applies to fees invoiced by Network Packethub for Signal Desk, Cohort Atelier (including the Event Taxonomy Studio), Measurement Partnership, and the shorter clinics. The website itself does not take payment; a refund can only exist where an invoice was paid.

Consumers in the United Kingdom may cancel a distance contract for a programme within 14 days of paying, unless the programme has started with your agreement during that period. If you ask us to start early (for example by receiving Signal Desk recordings), you may lose part or all of that cooling-off right in proportion to what was supplied.

Timeframe

Write to info@network-packethub.digital before the first live seminar if you cannot attend a Cohort Atelier or clinic. Requests received more than ten full days before the first seminar are eligible for a full refund of the programme fee. Requests received nine to three days before are eligible for a 50% refund. After the first seminar has begun, live-cohort fees are not refunded except where we cancel the room.

Full or partial refund

Full refund: cancellation ten or more days before a live programme, or a cooling-off cancellation where no recordings or seminars were supplied, or where we cancel. Partial refund: late cancellation as above, or cooling-off after Signal Desk access has been granted, calculated on unused months of the 12-month access window. Measurement Partnership fees already earned for private workshops delivered are not returned; unused future workshop days are.

Non-refundable items

Bank transfer charges you incurred, third-party vendor licences, travel to Rodmersham, and any second-seat discount already used by a colleague who still attends. Marked memos already returned to you are not “unused goods.”

Process

Send the invoice number, the programme name, and whether you want a refund or a transfer to a later cohort (subject to a spare seat). We confirm in writing within five working days. Transfers are not a right; they are offered when the next room has space.

Processing time and method

Approved refunds are paid back by the same method as the original invoice, usually UK bank transfer, within 14 working days of our confirmation. We do not refund in cash from the studio desk.

Contact for refund requests

Email info@network-packethub.digital or telephone 078 2648 5580. Postal: 49 Princes Street; Rodmersham; ME9 5QT; United Kingdom. Mark the envelope “Refunds.”

Cancellation by us

If we cancel a cohort, you may choose a full refund or a seat in the next comparable programme. We are not liable for travel you booked speculatively.

Exceptions

If we reasonably believe a seat was obtained with a stolen card, or that seminar links were shared outside the enrolled individual, we may refuse a refund and end access. Statutory rights under the Consumer Rights Act 2015 remain where they apply. See also terms of enrolment.